Despite being listed as high
"Despite being listed as high profile, the pillow has been too flat for me, regardless of the side on which I sleep. Unfortunately I found no easy to initiate a return so I've had to use another pill or just to get a comfortable head elevation. The pillow is cooling and appears to be made of quality materials, but it has not solved my issue, meaning I'm still looking for one. The order process was seamless but again, I could not find an easy way to initiate a return for a product that doesn't work for me."