If during your 120-night sleep trial (which begins once your mattress has been delivered), you decide that you are not completely happy with your mattress and wish to return it, we will help dispose of your mattress and help you begin your return.
Please allow 30 days to expire from the date of delivery before processing your return.
Customers are able to make use of this 120-night comfort trial on one occasion. The second occasion is not eligible for a return.
Please note: there is a $99 return fee for all mattress returns.
Please contact us at email@example.com with “Return Request” in the subject line, and we will respond quickly to process your request.
If during your 120-night sleep trial (which begins once your mattress has been delivered), you decide that you are not completely happy with your mattress and wish to purchase another Brooklyn Bedding mattress, we will help make this possible.
You may either: (1) Place a return, then when you have received your refund, you may then place a new order on a different mattress model. Or: (2) You may place a return and immediately order a new mattress and wait (typically 3-4 business days) for the refund to be processed. Please note: there is a $99 return fee for all mattress returns.
Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here. To get started with an online order, you can email us or call us —or you can begin the documentation process for a return by clicking here.
If you are interested in exchanging your mattress, please contact firstname.lastname@example.org for more information on our exchange policy.
Please Note: No returns or exchanges will be offered on clearance items.