If during your 120-night sleep trial (which begins once your purchase has been placed), you decide that you are not completely happy with your mattress and wish to return it, we will help dispose of your mattress and help you begin your return. 

Please allow 30 days to expire from the date of delivery before processing your return.

Customers are able to make use of this 120-night comfort trial on one occasion. The second occasion is not eligible for a return.

Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. We do our very best to donate, recycle, or otherwise repurpose all returned mattresses. 

Please contact us at support@brooklynbedding.com with “Return Request” in the subject line, and we will respond quickly to process your request.

If during your 120-night sleep trial (which begins once your purchase has been placed), you decide that you are not completely happy with your mattress and wish to purchase another Brooklyn Bedding mattress, we will help make this possible. 

You may either: (1) Place a return, then when you have received your full refund, you may then place a new order on a different mattress model. Or: (2) You may place a return and immediately order a new mattress and wait (typically 3-4 business days) for the full return to be processed. 

Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.

If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here. To get started with an online order, you can email us or call us —or you can begin the documentation process for an exchange or return by clicking here.

Please contact us at support@brooklynbedding.com with “Exchange Return” in the subject line, and we will respond quickly to process your request. 

Please Note: No returns or exchanges will be offered on clearance items.

In order to get the best performance from your quality crafted mattress, you need to ensure proper use. To begin, please make sure you have the proper frame and center support—this will not only ensure a better night’s sleep but allow us to honor your warranty.

Listed below is important information on the proper foundations to use with your mattress. Please note, in the event of a return request, photos of the foundation may be requested. A return may be refused if you have used your mattress with an improper foundation. Eligibility for a mattress will be determined by our Customer Service and Sales staff based on the supplied photos. As sleep experts, our staff can also provide valuable guidance now to ensure you get the best performance over the life of your mattress.

You can ensure your mattress is adequately supported by following these guidelines:

In order to get the best performance from your quality crafted mattress, you need to ensure proper use. To begin, please make sure you have the proper frame and center support—this will not only ensure a better night’s sleep but allow us to honor your warranty.

Listed below is important information on the proper foundations to use with your mattress. Please note, in the event of a return request, photos of the foundation may be requested. A return may be refused if you have used your mattress with an improper foundation. Eligibility for a mattress will be determined by our Customer Service and Sales staff based on the supplied photos. As sleep experts, our staff can also provide valuable guidance now to ensure you get the best performance over the life of your mattress.

You can ensure your mattress is adequately supported by following these guidelines:

You can return your sleep accessories for an exchange or full refund within 30 days from the date of delivery. Accessories include but are not limited to: mattress toppers, pillows, sheet sets, mattress protectors. If you need to return sleep accessories, simply package the merchandise and contact us with the package dimensions. (Brooklyn Bedding does not provide packaging for sleep accessories returns.) We will email a prepaid shipping label for a merchandise return at no charge to you. Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.

Please Note: No returns or exchanges will be offered on clearance items.