If during your 120-night sleep trial (which begins once your purchase has been placed), you decide that you are not completely happy with your mattress and wish to purchase another Brooklyn Bedding mattress, we will help make this possible.
You may either: (1) Place a return, then when you have received your full refund, you may then place a new order on a different mattress model. Or: (2) You may place a return and immediately order a new mattress and wait (typically 3-4 business days) for the full return to be processed.
Please note that shipping charges to Hawaii, Alaska and Canada are non-refundable.
If you purchased your mattress from one of our stores, please contact the store manager at that retail location. A list of addresses and phone numbers can be found here
. To get started with an online order, you can email us or call us —or you can begin the documentation process for an exchange or return by clicking here
Please contact us at firstname.lastname@example.org
with “Exchange Return” in the subject line, and we will respond quickly to process your request. Please Note:
No returns or exchanges will be offered on clearance items.