If during your 120-night sleep trial (which begins once your purchase has been placed), you decide that you are not completely happy with your mattress and wish to return it, we will help dispose of your mattress and help you begin your return. 

Please allow 30 days to laps from the date of delivery before beginning the return process.

Customers are able to make use of this 120-night comfort trial on one occasion. The second occasion is not eligible for a return.

Please note: there is a $99 removal fee for all mattress returns to cover the cost of picking up your mattress. We do our very best to donate, recycle, or otherwise repurpose all returned mattresses. 

Please contact us at support@brooklynbedding.com with “Return Request” in the subject line, and we will respond quickly to process your request.

Please Note: No returns or exchanges will be offered on clearance items.

Any type of support system that provides minimal to no flex will work with our mattress. This includes most platform, slat, and box spring foundations. If you need a foundation for your new mattress, check out our foundations specifically designed for Brooklyn Bedding mattresses here.

Most Brooklyn Bedding mattresses should be rotated every 6 to 8 months but never flipped (or inverted). Our mattresses are designed with comfort layers on top and support layers on bottom, including individually encased coils in hybrid models. We also use higher quality materials that last much longer than traditional mattresses. The exceptions to the “no flip” rule are the Plank Firm and Plank Firm Luxe mattresses by Brooklyn Bedding, the EcoSleep by Brooklyn Bedding and the Propel All-Foam and Propel Hybrid mattresses by Brooklyn Bedding. These mattresses are designed with varying firmness levels on either side of the mattress and can be flipped to customize your sleep experience.