We met with Keaton at the Gilbert, AZ store and he was great. Wasn't pushy, but very knowledgeable and was able to compare Brooklyn Beds with other popular brands out there. I like that this is a physical store where I could try out the bed beforehand to know what I was buying. I later went back to finalize the purchase and had wonderful service. Delivery went smoothly, also bought the pillows, sheets, and mattress protector and they all feel great. Have only slept in the bed one night, but it was wonderful. I highly recommend Brooklyn Bedding and visiting Keaton!