Review topics: ["replacement","color","delivery","issues","packaging","support","quality","feels","cover","foam","customer service","price","size","comfort","material","set","shape","value","height","use","looks","wife","case","pillow","fit","thickness","deal","mattress","ability","weight"].
Reviews
Excellent
"I recently ordered 2 queen size pillows. Unfortunately 1 arrived damaged. The side seam on 1 side was open and not sewn together. Amelia in customer service was awesome in offering to replace the damaged pillow. Many thanks to you for being customer focused. Love these pillows. So comfortable. Best sleep ever. We'll recommend to friends and family."
— Karen S. (5/5)
Five star, but through no fault of the pillow
"A good pillow, just that I'm a side sleeper with a messed up neck. Other than that, the pillow feels wonderful, has a comforting and soft texture; I've thied sleeping with no pillowcase, but the exterior began to string. Again, good pillow, but mostly doesn't fit my personal physical needs."
— stephen k. (4/5)
Too filmsy and flat
"The pillow doesn't have enough filling even though it's advertised as being shipped with a bit more than needed. As it stands, I cannot recommend the pillow for an average sized side sleeper. This pillow must be awful for a larger framed person. I'll reach out to customer support to see if they can send me more filling. If not, I'll return it."
— Michael C. (3/5)
I bought two queen shredded
"I bought two queen shredded pillows. Interesting, one came quite a bit more full than the other. That's how I figured out they over stuff them initially and you can remove stuffing to fit your personal needs. I think that's a BRILLIANT idea. These replaced $250 pillows that were solid memory foam. I'll never go back."
— Rick M. (5/5)
I really wanted to like
"I really wanted to like this pillow because I really like your shredded foam. Unfortunately it fell short. This pillow has all the potential of being a 5 Star Pillow in my humble opinion if you guys would add a couple of inches to the length and couple of inches to the width of the pillow case. Finally add more of that outstanding shredded foam! Then I believe I could rate it as a 5 Star Pillow."
— Chuck M. (3/5)
“Adjustable” pillow isn’t comfortable
"For me the pillow is too stiff & hard with all the stuffing. I have removed various amounts of stuffing as Plank advised, but cannot find a suitable solution for me. I bought this pillow because Consumer Reports rated it highly. I would not buy again. I can’t even use it."
— Holly T. (1/5)
We ordered two of these
"We ordered two of these pillows in the queen size. One is great, the filling in the second seems meagre. It needs a bit more filling, I think. We followed the Consumer Report recommendation in choosing these pillows. However, the price has increased significantly since the beginning of 2026."
— Deborah M. (4/5)
Excellent Customer Service
"The first pillow we received did not have much filling. When I reached out to Plank they were very quick to fix the issue and send a replacement at no cost to me. Second pillow was perfect. Excellent customer service."
— Gail P. (5/5)
Mediocre product
""Cooling" cover isn't cooling for very long, gets hot quickly, and is so slippery that the pillow slides out of the case. Also, the item description makes it sound like they're sending you extra fill. They are not, and this pillow is too mushy for us without extra fill."
— MSS (2/5)
This is a very different
"This is a very different pillow from the shredded Brooklyn Bedding pillow that I bought 10 years ago. The previous one had much more stuffing, and the texture of the cover was different. I prefer the previous one, but this one might be good for some sleepers. For me, while I do like the general look and feel of the cover, it also needs a special type of pillow case or else the slickness of the cover will have the pillowcase removed or somewhat removed before the end of the night. The original from 10 years ago was probably somewhat overstuffed, but over time adjusted and was very comfortable. This one is fine, but isn't particularly more comfortable and is definitely not as supportive. It is still well made, but it is not the pillow that I wanted or needed."
— David L. (4/5)