I’m a bit confused by
"I’m a bit confused by the lack of communication from this company. I had to contact customer service to get delivery information. When the box arrived, it was only the topper. Had to wait another day for the mattress. No instructions whatsoever were provided. Why not tell the customer that the mattress will arrive in one box and the topper in another and also, tell us you need to set up the mattress first then unzip and insert the topper. I originally thought the topper zipped onto it. Since everything is compressed, it wasn’t clear what to do. The topper has indents after a few days and I did not know this at all from the website. It’s like a tufted sofa backing. I’m not 100 percent on this, I thought the topper would be flat. I do find the mattress comfortable and supportive. Although, my arms still go numb and this was the one reason I bought this mattress to prevent from happening."